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Native Instruments warns users of Big Sur hardware damage

Source: Native Instruments

Popular music production company Native Instruments has warned users to switch to macOS Big Sur that they could potentially damage their hardware, as this works to establish compatibility with the new version.

Big Sur was released yesterday, but a number of server crashes affected launch night, making it difficult for some to download. Music production software and hardware are notoriously vulnerable to new macOS updates, and Native Instruments has warned users that Big Sur is no exception.

In one support document the company said:

Apple has announced the release of macOS 11 (Big Sur) for November 12, 2020.

We are currently conducting systematic testing with the final version of macOS 11 (Big Sur) to provide full compatibility of our software and hardware products as soon as possible.

A table shows that many NI hardware and software is working with Big Sur, including TRAKTOR DJ 2 and PRO 3, as well as several of its TRAKTOR KONTROL units. However, there are some key issues that mean if you rely on NI for music production, or don’t want to risk damaging your hardware, you might want to expect Big Sur for now. From NI:

Using a TRAKTOR KONTROL S4 MK3 under macOS 11 (Big Sur) may cause malfunctions and potentially damaging your controller! We are working with Apple to find a solution to this problem.

The company further notes that the MASCHINE MK2 and MIKRO MK2 are causing high CPU spikes and are working to find a solution with Apple.

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It also indicates that KOMPLETE AUDIO 1, KOMPLETE AUDIO 2, and KOMPLETE AUDIO 6 MK2 see similar peaks, as well as distortion with sample rates above 172kHz. A solution is under development, but NI recommends selecting large buffer sizes (2000 ms) to avoid this problem in the interim.

Finally, NI states that, as with macOS 10.15, Big Sur will signal the end of operability of some of its older hardware, including the MASCHINE MK1, MASCHINE MIKRO MK1, TRAKTOR AUDIO 2/4/8 DJ, TRAKTOR AUDIO 2 MK1 and TRAKTOR S2 / S4 / X1 MK1.

You can read the entire support update here.

In a separate document this week, NI has confirmed that its products are currently do not supported on computers with Apple silicon processors.

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